Spam is a major irritant to internet service providers and internet users alike. The sending of spam is also unlawful in many jurisdictions.
An anti-spam policy should set out in clear terms the policies of a website operator in relation to spam communications. A policy might typically includes a definition of spam, details of the technical measures used by the website operator to control spam, information about problems that may arise out of those technical measures, and a prohibition on users sending spam using the operator’s systems.
This anti-spam policy covers the following matters:
- Introduction: what is spam?
- Automated spam filtering
- Problems with spam filtering
- User spam
- Receipt of unwanted messages
- Variation of the anti-spam policy
- Contact us