30 Day Money-Back Guarantee
If, within 30 days of paying for a document template, you notify us in writing that the document template is not suitable for the purpose for which you purchased it, we will email to you a cancellation form. You must complete and sign the cancellation form, and return it - together with photocopies of appropriate identification documents - to us by post or fax within 7 days of the date of issue of the cancellation form.
The cancellation form includes a legal declaration that you have deleted the relevant template from your computer and from all media in your possession and control, and a legal undertaking that you will not in any event use the template without repurchasing it from our website.
Within 14 days of receipt of a duly completed cancellation form and satisfactory identification evidence (matching the registered user information held on our website database) we will usually authorize a refund of the full amount paid for the relevant template.
In order to avoid abuse, this guarantee is subject to the following limitation: the rights under this guarantee may only be exercised by a customer in relation to one template document in each calendar year.